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Service guide

  • Misc. 
    WNS(Webgate Naming Service)?

    In order to access a DVR or IP camera registered in the WRS through Internet Explorer, it shall have a unique domain name. A service to give a domain name to the equipment registered in the WRS is called WNS.

  • Network Camera & Network Video Sever 
    When a password was lost

    When you lost your password or want to initialize the setting, check the model and then refer to the following links.
    1) Wavelet model(8 kinds)  : E10 / E104 / B101 / B106 / SPD160 / SPD250 / SPD180 / SPD260
    ▶Link

    2) MPEG model(7 kinds) : E30M / SPD260M / SPD350M / VD101M / HDC730(c) / B101M / D101M
    ▶Link

  • Network Camera & Network Video Sever 
    When power stops during booting or booting repeats although power comes in

    Contact our agency or CS team.

  • Network Camera & Network Video Sever 
    When not booted

    If the power LED on the back is not turned ON, pull out the power cord and then check whether it was not disconnected.
    If there is no abnormality in the power cord, check or replace the power adaptor, but if the power LED still won't be turned ON, contact our agency or our CS team.

  • HD DVR 
    Whether DVR connection is possible in Mac or Linux as well

    Access the web viewer with a browser such as Fire Fox, Safari, Google Chrome, etc. and select Java instead of ActiveX, then the basic monitoring/PTZ control will be possible.

  • HD DVR 
    When the remote control won't work

    You can operate a maximum of 16 DVRs with a remote control.
    With the upper direction of the remote control oriented toward the "ESC" key direction on the front of the DVR, press the "ID" button at the right top of the remote control in a second interval.
    After the ID of the DVR and remote control is synchronized, a beeper alarm sound will go off for a second.
    Thereafter, pressing the Function button on the remote control operates the relevant function.
    If it is not synchronized by being pressed for 16 or more seconds, then contact our C/S team.

  • HD DVR 
    F/W upgrade method

    Internal(local) network upgrade
      1) Execute the Network Upgrader program.
      2) Select a firmware(Ex:edvr_hd400h_3.14.7.dat) to upgrade.
      3) Select a unit to upgrade among the listed units and then enter an Admin password of the relevant unit.
      4) Click the Upgrade button to upgrade it.
      5) After completion of an upgrade, it will be automatically rebooted.

    External network upgrade
      1) Execute the Network Upgrader program.
      2) Select a firmware(Ex:edvr_hd400h_3.14.7.dat) to upgrade.
      3) Check the "Add a model directly" option and then enter an activated item such as an IP Address, Mac address, etc.
      4) After having entered all information, click the Add Model button to add it on the list.
      5) Select the added unit and then enter an Admin password.
      6) Click the Upgrade button to upgrade it.
      7) After completion of an upgrade, it will be automatically rebooted.

    USB upgrade
      1) Copy an F/W file(Ex:edvr_hd400h_3.14.7.dat) into a USB.(Copy it into the highest route without folder creation)
      2) Insert the USB memory into which the F/W is copied into the USB port of a DVR.
      3) Click the Menu button and then click the Firmware Upgrade button in the SYSTEM --> Utility --> Management item.
      4) After the Firmware Upgrade status is displayed and the upgrade is completed, it will be automatically rebooted.

  • HD DVR 
    When seeing a CCTV image with a smart phone as well

    iPhone
      1) Execute an App Store.
      2) Click the Search menu to search a letter "webeye".
      3) Install a WebEye HD of WEBGATE Inc in the searched list.
      4) After completion of installation, execute the program, click the "+" button at the right top, and then register a unit.
          + When registering a unit using a static IP, exactly enter a site(the user may enter it arbitrarily), IP address, port, ID and password in regular sequence and click the Search button, then the information on the relevant unit will be outputted. Thereafter, press the Save button at the right top, then the relevant unit will be registered.
          + When registering a unit using a dynamic IP, exactly enter a site(the user may enter it arbitrarily), server name(default), group ID, ID and password in regular sequence and click the Search button with a group ID, then the information on the relevant unit will be outputted. Thereafter, press the Save button at the right top, then the relevant unit will be registered. However, for a dynamic IP unit, WRS should be set in advance.

    Android Phone
      1) Execute the Play Store.
      2) Click the Search menu to search a letter "webeye".
      3) Install a WebEye HD of WEBGATE Inc in the searched list.
      4) After completion of installation, execute the program, click the "Add" button, and then register a unit.
          + When registering a unit using a static IP, exactly enter a site(the user may enter it arbitrarily), IP address, port, ID and password in regular sequence and click the Search button, then the information on the relevant unit will be outputted. Thereafter, press the Save button, then the relevant unit will be registered.
          + When registering a unit using a dynamic IP, exactly enter a site(the user may enter it arbitrarily), server name(www.webgateinc.com), group ID, ID and password in regular sequence and click the Search button with a group ID, then the information on the relevant unit will be outputted. Thereafter, press the Save button, then the relevant unit will be registered. However, for a dynamic IP unit, WRS should be set in advance.

     

     

     

  • HD DVR 
    Available HDD

    For a recommended HDD, contact our near agency or our CS team.

  • HD DVR 
    When images appear black(broken in half) or moving images bound

    This is a symptom appearing when entering data into a DVR by using both a NTSC(30/60Hz) type camera and a PAL(25/50Hz) type camera.
    Be sure to use only one type camera when entering data into a DVR.

  • HD DVR 
    When not stored

    If the lifetime of a HDD is exhausted or a bad sector happens, then recording is not realized.
    Access the MENU --> SYSTEM --> DISK to check the disc status on the Disk Manager(bad sector & storage or not) or Disk Status(temperature & S.M.A.R.T).
    If there happens a problem to a HDD, replace it with a new HDD.

  • HD DVR 
    How to set recording?

    DVR
     1) Press the MENU button.
     2) Set a recording value by programs on the Record -> Program page.
        - Lowering a storage fps(Normal & Event) value in a particular channel can raise the fps value in other channels.
          However, there may be some restrictions by number of channels depending on models.
        - Exceeding the maximum storage setting value can automatically restrict the fps setting.
     3) Combining the set program values can set Manual&Event, Continuous&Event and Schedule&Event.

    CMS(Control Center)
     1) Execute the Configuration Tool program and connect it to the unit.
     2) Set the recording values by programs on the Record -> Program page.
        - Lowering the storage fps(Normal & Event) value in a particular channel can raise the fps values in other channels.
          However, there may be some restrictions by number of channels depending on models.
        - Exceeding the maximum storage setting value can automatically restrict the fps setting.
     3) Combining the set program values can set Manual&Event, Continuous&Event and Schedule&Event.  

  • HD DVR 
    When no image appears on the web viewer

    If ActivX is not normally installed due to a problem in network environments or PCs when accessing a web viewer by using Microsoft's Internet Explorer browser, then install a WebviewerInstaller.exe file manually from a Setup CD.

  • HD DVR 
    When the registered unit is not accessed

    Check whether the network cable is properly connected.(Reference: Use a command 'ping')
    If you use a floating IP, check whether the status is normally updated by referring to the item "WRS setting".
    If the unit was normally registered but the image is not normally outputted, then contact our C/S team on our homepage and install the newest CMS.
    When using a sharer, check whether the 'port forwarding' setting is normally realized by referring to the DVR and sharer manual.
    Check whether the password was properly entered through a CMS or web viewer.

  • HD DVR 
    WNS (domain) setting

    1) Access the http://www.webgateinc.com/WNS/main.html.
    2) Log in (If you did not subscribe as a member, then subscribe as a member)
    3) Click the menu 'WNS registration' at the top, and then set a domain to use.(XXXX.mycam.to)
    4) Enter S/N information(small letter) and Mac Address(small letter), and then set the model name as eDVR(common).
    5) After having finished registration, access the XXXX.mycam.to.
        - If the port is not 80, then access the http://XXXX.mycam.to:port number.

  • HD DVR 
    WRS (external registration) setting

    WRS can work only when the network connection is normally realized. First of all, check the IP address and DNS server setting of the equipment once again.

    Setting at a DVR
      1) MENU -> Network -> WRS connection
      2) Server address check : www.webgateinc.com
      3) Group ID setting
      4) Interval setting : Set it for 1 or more minutes
      5) Checking : After checking it, access the relevant menu again and then check its status.      

    Setting at a CMS(Control Center)
      1) Execute a Control Center Configuration Tool.
      2) Unit access --> Network -> Access to the IP registration server(WRS)
      3) Server address check : www.webgateinc.com
      4) Group ID setting
      5) Interval setting : Set it for 1 or more minutes
      6) Checking : After checking it, access the relevant menu again and then check its status.

  • HD DVR 
    When no image appears on some channels

    Check whether there is no abnormality in cable connection.
    Check whether power is normally supplied to the camera in the channel where a problem occurred.
      - Check whether the power LED in the camera is normally turned ON.
      - Connect it to the CCTV monitor and then check whether its images are normally outputted.
    Check the camera setting. (MENU --> DEVICE --> CAMERA)
      - Check the status is normally set ON.
      - Check whether the covert setting is not set. (It shall be set Off)

  • HD DVR 
    When no image appears on the monitor

    Check whether the video output terminal is properly connected to the monitor.
    Check whether the camera is properly connected to the input terminal.
    Check whether the monitor output setting is proper. (MENU --> DEVICE --> MONITOR)
      - The monitor resolution of a HD DVR model shall be 1920x1080 or higher.
    Check whether the brightness of a monitor is proper.
    Try to replace the monitor cable or monitor.

  • HD DVR 
    When a password was lost

    Contact our CS team to maintain security.

  • HD DVR 
    When not booted

    If a fan in the DVR doesn't run or an LED on the front doesn't flash even after the AC cord is pulled out and then re-connected, then contact our agency or our CS team.
    If the fan runs and the LED flashes, then it is a case that the DVR was booted but shows no screen, so see the "a case in which no image appears on the monitor."

처음 12마지막
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