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Follow-up Actions for Recorder Issues
2025.01.24 Views 290

[Notice]
Follow-up Actions for Recorder Issues

 

 

A firmware upgrade is required to address the issue.
Please follow the steps below:

 

 

1. Issue

A message such as "... Reset/... Log Clear OK" appears on DVR/NVR devices.

 

2. Action Required

Download the security-enhanced firmware for each product:

　✔ Method 1) Search for the model name in the top-right search bar → Download
　✔ Method 2) Go to Product Info → Network → Select the product → Download

 

 

For further inquiries, please contact Customer Support.
Thank you.

 

 

* Contact Information
Customer Support Center: +82-1644-3421 (Weekdays 09:00–18:00)
https://www.webgateinc.com

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